# How To Request an Incident Explanation With BetterShield?

Ask the AI provider connected to WordPress to summarize one incident from its recorded evidence.

In **[BetterShield](/)**, an incident can offer a plain-language explanation when WordPress has a compatible AI provider.

## What it does

BetterShield sends that incident's recorded evidence to the provider, replacing account and file names with placeholders where the request requires it. The response summarizes the timeline and possible meaning. It does not change the incident or decide intent.

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## Step 1: Request an Incident Explanation

Use WordPress 7.0 or newer with a compatible provider connected to WordPress. Open **BetterShield › Activity › Incidents**, then select **Review Timeline** for the incident. Under **Explain this incident**, select **Review Exactly What Will Be Sent** before choosing **Explain This** or **Draft a Summary for My Client**. Your provider can charge for the request.

<figure class="doc-shot">
  <img src="/docs/screenshots/explain-an-incident.png" alt="Explain this incident controls, including evidence review and the two explanation actions." width="940" height="195" loading="lazy" decoding="async">
  <figcaption>The released explanation controls shown with an example incident. Review the evidence before sending a request.</figcaption>
</figure>

## Recommended settings

Use the response to orient the review, then verify every important statement against the incident evidence and related activity.

## What it can break and how to undo

The request is read-only, but selected evidence leaves the site for the connected provider. There is no site change to undo.

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## Final Outcome

The explanation should stay attached to the incident view and should describe only the evidence in that group. Usage appears under **Settings › General › Plain-language explanations**.

<figure class="doc-shot">
  <img src="/docs/screenshots/explain-an-incident.png" alt="Explain this incident controls, including evidence review and the two explanation actions." width="940" height="195" loading="lazy" decoding="async">
  <figcaption>Example Explain an incident view. Check the saved values and status on your own site.</figcaption>
</figure>

## Related

- [Read an incident's evidence and related activity](/docs/incident-evidence/)
- [Review plain-language explanation usage](/docs/plain-language-explanations/)
- [What BetterShield contacts](/docs/what-bettershield-contacts/)

This is how you can request an incident explanation with BetterShield.

Getting Stuck? Feel free to contact our [Dedicated Support Team](/support/).