Get help with BetterShield
Looking for help or answers? Ask in the public support forum, or open a ticket and the reply comes to your email.
Ask in the support forum
The public forum for BetterShield on WordPress.org, where every answer is there for the next person with the same question.
Open the forumCreate a new ticket
Have a question, a bug to report or a suggestion? Open a ticket with WPDeveloper’s support team, and the reply comes to your email.
Open a ticketWhere the answer probably already is
Most of these answer you without anyone having to reply.
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Frequently asked questions
Short answers to what people ask most about BetterShield.
Read the FAQ -
Features
Everything the free plugin does, area by area.
See every feature -
Use cases
Playbooks for stores, agencies, membership sites, blogs, page builders and AI assistants.
See the playbooks -
Compare
BetterShield beside eight other WordPress security plugins, row by row.
See the comparison -
Changelog
What changed in each release of BetterShield and BetterShield Ultra.
See what is new -
Pricing
Free, and the four Ultra licenses side by side.
See pricing -
Live chat
WPDeveloper’s support center has a live chat, the fastest route for a short question.
Open the chat -
Community
The WPDeveloper Facebook group, for people running WPDeveloper’s plugins.
Join the group -
Report a security issue
Found a vulnerability? Report it privately, by email.
How to report it
Get back in without FTP
From BetterShield’s own recovery tools. None of them needs FTP or a call to your host.
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Open your latest recovery link
It is emailed to the site’s admin address when you activate BetterShield. Press its one button: the sign-in protections pause for one hour, and your settings stay exactly as they are.
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Sign in, and keep the next link
Using a link issues the next one straight away, on the page and by email.
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No link to hand? Use a printed code
Printed recovery codes are a second way back in. They come from Quick Setup or “Issue recovery codes” under Protect › Recovery: eight single-use codes to keep somewhere that is not this site. Open the address on the sheet with one code added to the end.
Before you need it
- Generate a fresh link from Protect › Recovery at any time; generating one stops the old one working.
- A link you never use stops working after 90 days, and BetterShield warns you in the last two weeks.
- Issue printed recovery codes on the same screen and keep them somewhere that is not this site: they work without email.
- Someone lost the phone they use for two-factor? A backup code signs them in, and an administrator can turn two-factor off for them.
Close the open doors today
Install the free plugin. The first audit runs when you activate it, and nothing changes until you choose a fix.
Requires WordPress 6.7 or newer and PHP 8.0 or newer.